Better Business Bureau:
My car broke down which is never a good experience-and I called XL towing for help. They were very courteous and responded quickly. They also kept me up to date on how close the truck was. This was the best experience I’ve had with a tow truck company to date.
I can’t say enough about how helpful XL Towing was. I had a break-in and the thieves stole my keys but were not successful in stealing my car. However, at 5am I needed to get me car moved to a safe place so I could replace the keys. Complicating this, I had no way to pay since my wallet was stolen. They came out quickly, moved my car and stored it until I had other arrangements. They allowed someone else to pay and they even called to see how I was doing. What a fantastic company!
XL is always fast, professional, convenient, and friendly. The are conscientious and respond quickly when you are stranded out on the road. Unfortunately, I have had to use them four times in the past 3-5 years or so. Once was for being winched out of a ditch during a snow storm out in rural New Lenox. I tried to turn around, and my tire got caught in the snow, on an unseen slope underneath. I was on my way to a party. They responded quickly, and I was late to the party, but I made it! I didn’t wait long at all. Twice I had two flat tires due to the treacherous streets in Chicago and once the scooter I was riding on the back of while on a date, died. One of the owners was close by that time, and showed up personally to make sure we were OK! Now that is service!! I am an insurance agent, and have referred them multiple times, due to my positive experiences. They have never disappointed my customers, and I continue to receive positive feedback about XL. I will continue to recommend them, and use them in the future, should I have the need. They are the best in Chicago! Highly recommend!!
They were fast and price was about what Id expect. The driver was very polite and helpful. Just dropped off my Xterra. If need be will use again.
On July 15th XL towing was hired by Progressive to tow a motorcycle from my home. Dispatch called me at exactly the time I said I would be available. Jerry, the driver,called me to confirm his arrival. These calls were roughly 5 minutes apart. He was prompt, professional looking and polite. I was very concerned since the bike was not mine (long story). Jerry alleviated my concerns by sharing his towing history with me and left a business card enabling me to confirm the delivery of the bike if I felt it was necessary. I will be sure to add them to my phone book.
On April 26th, My car was stranded in the parking lot of my church. I looked up towing companies online and I read the reviews of this company and decided to give it a try. I had the great pleasure of talking to Sheila. I explained my situation and how stressed out I was about my car. The location of where I needed the car to be towed was 42 miles out.
Sheila calmed me down and assured me that everything will be OK and she will make sure I will not have to wait an extremely long time. Sheila gave me an estimated time of when the driver will arrive.
To my surprise, I received a follow up call, stating the time frame has been shorten and I should receive a call from their driver within 30 minutes. I was VERY PLEASED with the time frame and price. The employees were very compassionate, patient, honest and very understanding of my dilemma. I wanted to make sure I posted a review for anyone that is skeptical of towing companies. Believe when I say…….this is a towing company you may want to use to tow your vehicle.
All I can say is……THANK YOU, THANK YOU, THANK YOU and you to Dispatcher Marty (LOL)!!!!!
I usually don’t write reviews, but these folks not only acted in a kind, efficient manner, but months later when I sent an email to get a copy of the receipt I got it without any muss or fuss! Ms. Serrano the office manager and Bob the driver did a great job.
This company is fast, professional and affordable. I use them on a daily basis for my rental car business and have had no issues. They are the greatest tow company in Chicago. You cannot ask for a better tow company other than XL Towing!!!!
Marty is awesome he was very nice and helpful. I highly recommend this tow place to everyone.
XL Towing is the best experience that I’ve ever encountered. The tow truck driver, Jerry, was very friendly. When he got turned around on directions, on where I was, he called right away to confirm my location with me on the Kennedy Expressway. He also helped me with maybe pinpointing my car problem. I will definitely call if I ever need towing services again. Top notch service!
XL Towing was prompt and helpful. They put my car on a flatbed which was important to me and got it home safe and sound. I will be using them again. Excellent service !!
XL towing was great, my driver Junior helped me get my truck in after 9 inches of snow. Customer service very opening I would recommend this service to everyone and make sure Junior gets a bonus. I would use u guys in the future if needed only if Junior comes. Lol thank you
Many businesses nowadays leave a lot to be desired in regards to service and follow-through–so much so for the towing industry. XL turned my frustrating morning into a productive late afternoon, and inspired this start-up business owner. I think there’s a lot to learn from the owners of XL, Sheila and Sherrie (sp?), and their happy employees! Thanks muchos!
A Google User
I had an interesting good experience with xl towing. The owners were great in helping me with my issues. Kudos to xl towing.
A Google User
First time in need of a tow I followed the web ads and picked XL by chance. Excellent service, on time as promised and the driver (Green) was a pro. definitely recommended. Keep up the good work.
A Google User
Home and happy. Thank you
A Google User